Café Culture & Casual

How has Bo’s Coffee adapted its iced brews during the COVID-19 pandemic?

Bo’s Coffee has been an integral part of the Philippine café culture for over 25 years. Founded by Steve Benitez in Cebu City, Bo’s Coffee offers a range of specialty coffee drinks made from sustainably sourced beans, as well as an array of all-day meals and e-commerce companion items.

The COVID-19 pandemic had a major impact on Bo’s Coffee, with the closure of shop and dining areas affecting its operations significantly. In order to maintain customer loyalty and remain afloat financially, Bo’s Coffee took several measures to adapt their iced coffees for takeaway during this time.

The pandemic saw the of stricter hygiene standards across most establishments, particularly cafes which handled food items. For Bo’s Coffee, this meant introducing contactless services such as curbside pick up or mobile orders with contactless payment options so customers could pay without having to touch anything at the store. Additionally, they developed a wider selection of take-out drinks such as Iced Americanos that satisfied customers’ cravings while still adhering to safety protocols. Furthermore, adjustments in manufacturing processes ensured that beverages were produced faster but with high quality control standards. This included implementation of third party delivery apps such as GrabFood for greater convenience and accessibility for customers who wanted to place their orders from home.

Adapting its services during this tumultuous time has resulted in impressive benefits for Bo’s Coffee including lowered operational costs due to minimization in labor costs and improved brand loyalty from customers being able to order safely within their homes or collecting orders outside without having to enter stores. As well as this, thanks to increased profitability within short period days when ordered through delivery apps or when taken away – revenue increase has also been noted in comparison prior pandemic days despite certain restrictions linked with cafe’s service adjustments due Covid-19 circumstances . All in all it can be said that by adapting their iced coffees during the pandemic Bo’s Coffee was ablecsecurely adapt business operations fitting new environment needs while ensuring prosperity and customer satisfaction remain intact .

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In conclusion , staying true its mission “to delight each customer everyday with great tasting products & deliver excellent coffee experiences” , Bo’s coffee successfully managed adaptation process during Covid-19 global circumstances making sure priority remains where it belongs – keeping both employees and customers safe while providing excellent service even in times of crisis .

FAQ

Q1. Has Bo’s Coffee suspended its iced brew operations due to the pandemic?
A1. No, Bo’s Coffee has adjusted their iced brew offerings to ensure the safety of customers and staff during the pandemic.

Q2. What new procedures have been implemented for iced coffee drinks?
A2. Bo’s Coffee has begun offering pre-made chilled or frozen concentrated brews to reduce contact in the shop and minimize time spent waiting on drinks. Customers can also opt for regular brewed single serve drips with cold milk or almond milk served over ice.

Q3. Is it possible to order an iced coffee ahead of time?
A3. Yes, customers may order takeout of iced coffees ahead of time via the Bo’s Coffee mobile app for easy grab & go convenience when arriving at the store located nearest them.

Q4. Are staff taking extra precautions regarding health and safety when preparing and serving iced coffees?
A4: Absolutely! All baristas are required to wear face masks/coverings, gloves, and use sanitizer before making each drink for customers, as well as following additional strict health regulations set by local government authorities while preparing and serving drinks such as non-contact payment systems whenever possible.

Q5: Are there any other creative ways that I can enjoy my favorite Bo’s Coffee drinks while maintaining social distancing guidelines?
A5: Yes! Bo’s Coffee encourages customers to try their brews in bottles, mason jars, tumblers or reusable cups so they can enjoy them anywhere – safely from home! Additionally, some pre-prepared bottled Frappes are available upon request at select Bo’s stores so you can get your caffeine kick anywhere you go!

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